Update Your Sales Process to Meet Changing Buyer Needs

Published: Jan. 22, 2013, noon

Buyer behavior and needs have changed. That means service firms must update their sales process to accommodate those changes. That means they must genuinely put buyers at the heart of all business development activity, says David Tovey, author of Principled Selling. Listen as Tovey explains how concepts of his Principled Selling Approach enable firms to do that.