Mistakes that Keep You from Getting the Referrals You Deserve

Published: Jan. 18, 2011, noon

Referrals are the preferred strategy for getting new business, and yet many service professionals struggle to get them—and to get new business from them. What are they doing wrong? For many it starts with simply not asking for referrals or for not asking correctly. Listen as Colleen Francis, President of Engage Selling, explains the mistakes people make, what a referral system should consist of, and the success one firm has seen from using a referral system.