Going Digital, But Staying Personal, Means Customer Considerations Must Come First

Published: Oct. 7, 2021, 9:26 p.m.

As credit unions strive to transform themselves for a digital-first world, CO-OP Chief
Operating Officer Nick Calcanes discusses the need to adopt a human-centric approach that\u2019s focused on solving members\u2019 problems, using people who care about fixing those problems.