670 - When Health Care Providers Dont Listen to Their Patients
When patients don\u2019t feel heard by their doctors, there\u2019s an erosion of trust that can lead to serious health consequences\u2014even if clinicians have their patients\u2019 best interests in mind. Dr. Mary Catherine Beach, who studies patient-provider communications, talks with Stephanie Desmon about what can happen when patients don\u2019t feel heard, interventions to teach providers better listening skills, and how bias comes into play.