Ep 02 - Dig a Little Deeper
In this episode, Jamie and Lisa discuss the difference between customer service and customer experience and "dig a little deeper" into how to make sure you execute both. While both are important aspects of any business, the key differentiators can ultimately help drive repeat business to a company. With examples from what well-known corporations are doing, this specific podcast dives into why hiring people that truly care about others makes a lasting impact on customer retention as well as highlights what big businesses are doing to increase both customer retention and employee moral.