Published: Oct. 14, 2014, 8 a.m.
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Lee Cockerell returns to the Park Leaders Show to discuss customer service. Lee examines takes a deeper look at nine of the thirty-nine essential rules for delivering sensational service from his book The Customer Rules.
In this episode, we discuss the following nine customer rules;
- Become an expert at creating experts.
- Treat customers the way you would treat your loved ones.
- Be a copycat.
- Fish where the fishermen ain\'t.
- Serve to WIN.
- Don\'t give the responsibility without the authority.
- Never, ever argue with a customer.
- Apologize like you really mean it.
- Don\'t try too hard.
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