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\\nShow Notes:
\\nHelping people turn their new home ideas into real plans and then a Prefab home.\\xa0 More ideas about site planning, civil engineering, utilities, septic and more. Are plan service plans usable?
\\nTranscript:
\\nSteve Tuma: We are kind of filling in the blanks because most customers know the house they want but how does it come together? That is what we are able to provide to a customer along with the product.
\\nInterviewer: Hey, folks. And thanks for joining us for Episode 42 of the Panelized Prefab Kit Home Building Show. With me as usual is the President and Founder of Landmark Home and Land Company, a company which has been helping people build their new homes where they want exactly as they want across the nation and worldwide since 1993, Steve Tuma. Steve, how are you, my friend?
\\nSteve Tuma: It\\u2019s an excellent day. Another great day in the Landmark\\u2019s home building land.
\\nInterviewer: [Laughs] Every day at Landmark is good.
\\nSteve Tuma: Yeah.
\\nInterviewer: I thought today we talk about customer needs and how Landmark goes that extra mile to make a panelized home building project as painless as possible for its customers. Nothing is absolutely painless but I know that Landmark is known for easing the process a little bit. So let\\u2019s start with availability and responsiveness. Tell us about the support Landmark provides that heck, some customers might not even realized they need.
\\nSteve Tuma: Well, that\\u2019s actually a pretty important situation because a lot of people think, \\u201cHey, I just get my plans. I get them panelized to build the house and mysteriously this all just snaps together.\\u201d And the theory of that is right but the actual implementation of making things flow and work together are key elements to this whole situation and that\\u2019s where we are able to help. And we are very responsive. We work hard. We are knowledgeable. We take the time to work with our customers to make sure they understand what\\u2019s going on. It\\u2019s just not just the situation of, \\u201cHey, here\\u2019s a house. Go build and enjoy.\\u201d
\\nInterviewer: Here\\u2019s your Legos.
\\nSteve Tuma: Yeah, wouldn\\u2019t that be cool? Just everyone just has fun and builds what they want.
\\nInterviewer: Right.
\\nSteve Tuma: We do allow them to build the house that they want. But what \\u2013 I think what you are getting at is the extra mile of what we do is. There is more than just, \\u201cHey, I have a plan idea. Let\\u2019s get someone stand some 2x6s up. Let\\u2019s put a roof and siding on it.\\u201d And suddenly a little while later we call it a house. There are a lot of stuff that we do to help to make sure that the design makes sense, it\\u2019s energy efficiency. We can go through get a set of plans that are clear and understandable to the contractors but we will also go through the building department and also make sure that the inspections are easier for our customers. And that\\u2019s the part. We are kind of filling in the blanks because most customers know the house that they want. They know what they want the kitchen to look like. They know what kind of siding. They know if they need a one-car, two-car, three-car or five-car or whatever garage.
\\nInterviewer: Right.
\\nSteve Tuma: They know if they want a basement or crawl space but how does it come together? That is what we are able to do and help provide that service and knowledge to a customer along with a product being the panelized home package and the full set of plans that they will need. We are very available. We are knowledgeable. We enjoy working with our customers. I think that\\u2019s a key element. But the portion that I don\\u2019t think customers realize when they first call in or anyone that\\u2019s planning a house is there\\u2019s a lot more details involved than like some of these shows do. You\\u2019ll see some shows, they will say, \\u201cOh, do this.\\u201d And mysteriously in 30 minutes, a house is built.
\\nInterviewer: Sure.
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