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\\nShow Notes:
\\nCustomer Service and Support makes for a better set of plans and panelized home package.\\xa0 Can changes be made to my new home plan and panelized home kit?\\xa0 The value of quality home plans and how they benefit your new home build.
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\\nTranscript:
\\nInterviewer: Hello everybody and welcome to episode 32 of the Panelized Prefab Kit Home Building Show. With me in studio as always is the President and Founder of Landmark Home and Land Company, a company which has been helping people build their new homes where they want, exactly as they want, across the nation and worldwide since 1993 and that man would be Mr. Steve Tuma. Steve, how is it going?
\\nSteve Landmark: Hey, it\\u2019s an excellent day. Thirty-two episodes. So what do we have? Like six, seven, eight, a hundred minutes of stuff for people to listen to.
\\nInterviewer: Yeah. I would say at least and so far we haven\\u2019t been too redundant, which is surprising.
\\nSteve Landmark: Extremely valuable knowledge. It\\u2019s actually pretty cool because I was wondering. You know, someone is listening to all these. We had a customer last week who said, \\u201cI listen to the podcast. I drive from my job. I learned everything.\\u201d
\\nInterviewer: Wow.
\\nSteve Landmark: Yeah. So we\\u2019re helping him with the home. He lives in the Denver area and he\\u2019s going to build in Nevada.
\\nInterviewer: Yeah. What did he say about me? No, I\\u2019m \\u2013
\\nSteve Landmark: He said, \\u201cHey, it\\u2019s that sidekick over there. He just knows everything. He\\u2019s the real reason.\\u201d That\\u2019s what he said.
\\nInterviewer: So I was going over some ideas for a few new shows and I\\u2019ve been wanting to do \\u2013 you know, so change it up a little bit and I \\u2013 you know, just keep a \\u2013 keep a notebook handy and I ran across an idea I had a while back. But we haven\\u2019t gotten to yet and that idea being as a \\u2013 as a potential panelized home builder, who goes into any aspect of my life thinking I know everything about everything, that\\u2019s just who I am and I\\u2019m always wrong. So talk to me as though I don\\u2019t know anything, which is pretty true. When building a new home, what should I look for that I don\\u2019t realize I actually need to know? In other words, educate me on panelized home building. For instance, customer service. Why do you think customer service and positive attitude is \\u2013 they\\u2019re so important to the success of a new home building project?
\\nSteve Landmark: Well, it\\u2019s kind of interesting because sometimes people look at when they\\u2019re buying stuff as like it\\u2019s a commodity. A gallon of milk. Like hey, this gallon of milk is the same as that gallon of milk. So how can you possibly be any different in the home building business? Well, this isn\\u2019t a gallon of milk. There\\u2019s a lot of details that need to go into knowing if your house will fit on the land. Is it the right house? Energy codes, mechanical details, structural design. We offer a very high level of customer service. We will take the time with each and every customer individually specific to their project, to make sure it goes on because a lot of owner builders are building because it makes sense. It saves them money. They get a home with the details that they want. But a lot of them just want to do it. We\\u2019ve had customers that have built two, three, four, five, ten homes. It\\u2019s just what they want to do.
\\nInterviewer: Rather than buy a preexisting home, just build.
\\nSteve Landmark: Right, right. So someone may have built a home. You know, say five years ago. Well the codes are different. Energy codes are up. So even though what you did five years ago or ten or twenty years ago, the concepts are the same, the way you do it is different.
\\nInterviewer: Right.
\\nSteve Landmark: So this is kind of a situation of if you ask us a question, we\\u2019re going to give you a complete answer. We\\u2019re going to let you understand what\\u2019s going on because our customers are essentially the general contractor. They\\u2019re coordinating.'