Harvard Business School Professor: It is NOT the Year of the Customer
b'Harvard Business School professor Len Schlesinger has been around the business block \\u2013 from 30+ years of teaching, to C-level positions within organizations, to advising the world\\u2019s biggest brands. Len joins the podcast and gets candid about the truth behind customer centricity.\\n\\nListen to this episode to learn:\\n-How leadership and culture should drive customer centricity\\n-Advice for understanding customers \\u2013 and why it\\u2019s not necessarily about just NPS and customer data\\n-Why it\\u2019s ALWAYS the \\u201cYear of the Customer\\u201d'