Podcasts Business Onward Nation Validation in Communication, with Mary Shores

Validation in Communication, with Mary Shores

Published: March 10, 2021, 9 a.m.

Validation in communication\u2014Learn the power of validating others\u2019 emotions for more effective communication \u2013 explore\xa0validation in communication

Are you looking for\xa0validation in communication\xa0but not sure how to go about it? Well, our guest, Mary Shores, will help you with that by teaching you her strategies, so make sure to listen in full to today\u2019s episode.

Mary Shores is an innovative collection agency owner, communication expert, and best-selling author who transforms people\u2019s words to help them fall back in love with their work and their customers. Fifteen years ago, Mary discovered a game-changing formula to connect to your customers and clients. It all started with a Do-Not-Say List and grew into an entire strategy that will fix your relationships and grow your business.

What you\u2019ll learn in this episode is about\xa0validation in communication:\xa0
  • What big changes Mary has experienced in her business and strategic thinking since her previous appearance in Onward Nation episode 781
  • How realizing the power of\xa0validation in communication\xa0transformed Mary\u2019s business and created profound opportunities
  • How the myriad challenges of 2020 showed us that transparency is a powerful and vital communication tool that builds brand trust and strengthens relationships
  • Why strong transparency is the first step in clearly defining and articulating your strategy to those outside your organization
  • Why the way we have been conditioned to speak is opposite to how we can actually create a real connection, and why we must learn to communicate differently
  • How neuroscience shows that validation communication is a powerful trust builder, and why validating feelings of the people you\u2019re speaking with matters
  • Why the secret recipe of \u201cvalidate, activate, integrate\u201d can transform your relationships with your customers and anyone you interact with
  • How the global pandemic has presented a golden opportunity for Mary to teach other debt collection agencies how to communicate with greater empathy and understanding
  • What words appear on Mary\u2019s \u201cDo-Not-Say List\u201d in her debt collection business, and why those particular words are banned
  • Why now is the ideal time to experience exponential growth in your business and career through the extraordinary power of collaboration
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