Podcasts Business Onward Nation Episode 845: The psychology of difficult conversations, with Kwame Christian

Episode 845: The psychology of difficult conversations, with Kwame Christian

Published: Dec. 26, 2018, 9 a.m.

Kwame Christian, Esq., M.A. is a business lawyer and the Director of the American Negotiation Institute where he puts on workshops designed to make difficult conversations easier. As an attorney and mediator with a bachelor of arts in Psychology, a Master of Public Policy, and a law degree, Kwame brings a unique multidisciplinary approach to the topic of conflict management and negotiation.

His TEDx Talk, Finding Confidence in Conflict, was viewed over 24,000 times in 24 hours and was the most popular TED Talk on the topic of conflict of 2017. He also hosts the top negotiation podcast in the country, Negotiate Anything. The show has been downloaded over 350,000 times, has listeners in 181 different countries.

What you\u2019ll learn about in this episode:
  • How Kwame\u2019s passion lies in psychology, self-awareness and understanding others, and how that relates to the business world
  • Why people are sometimes cognitively incapable of understanding your perspective, and how you can work around those barriers
  • Why someone\u2019s professionalism often masks the fact that you\u2019re really negotiating with their \u201cinner toddler\u201d
  • Why the three-part key to negotiating is to acknowledge emotions, show compassionate curiosity, and share in joint problem solving
  • Examples of how to implement Kwame\u2019s three-part strategy to diffuse a difficult conversation
  • How to get a free copy of Kwame\u2019s 18-page negotiation guide, covering topics like negotiation preparation, conflict negotiation and salary negotiation
  • Kwame shares wisdom from his book \u201cNobody Will Play With Me: How To Use Compassionate Curiosity to Find Confidence in Conflict\u201d
  • What the most powerful business lesson Kwame learned was, and why he considers himself a \u201crecovering people pleaser\u201d
  • Why an unhappy experience at six years old shaped Kwame\u2019s need for friendship and conflict avoidance when he was older
  • What advice Kwame would share with others looking to improve their confidence and become better ant difficult conversations
Ways to contact Kwame: