Episode 356: Check your ego at the door, with Jeanne Bliss.
Jeanne Bliss is the Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professionals Association. She is one of the foremost experts on customer-centric leadership and the role of the Chief Customer Officer. She guides C-Suite and Chief Customer Officer clients around the world toward earning the right to business growth and prosperity, by improving customers\u2019 lives. Jeanne pioneered the role of the Chief Customer Officer, holding the first ever CCO role at Lands\u2019 End, Microsoft, Coldwell Banker, and Allstate Corporations. She has driven achievement of 95 percent loyalty rates, improving customer experiences across 50,000-person organizations. Jeanne is also the author of the groundbreaking book, \u201cChief Customer Officer.\u201d
Secret \u2013 timesaving techniqueJeanne writes a to-do list by sending texts to herself -- she then deletes the texts when they are completed -- stay focused on what you need to accomplish. ONWARD!
Daily habit that contributes to successMake sure you have time for what matters -- Jeanne carves out time for exercise and her family daily.
Could have ruined your business \u2013 but now \u2013 an invaluable learning experienceJeanne learned she had to check her ego at the door -- and Jeanne tells the whole story here.
Most influential lesson learned from a mentor"Write like you talk." \xa0
Final Round \u2013 \u201cBreaking Down the Recipe for Success\u201d What systems would you go back and put into place sooner?I would have networked more than I did.
What strategy would you recommend new business owners focus on to best ensure success?- Define what you're passionate about
- Create your personal code of conduct
- Build the journey of the customer's life that you're improving
- Find your way to deliver value
- Website: www.customerbliss.com
- Twitter: @JeanneBliss