Episode 162: How to make customers FLIP for you, with Patrick Henry.
Patrick Henry is a former Nashville songwriter and SiriusXM Radio personality on the Family Comedy Channels. Today he delivers entertaining and funny keynote presentations that show how to create extraordinary customer experiences. Patrick has spoken to over 1,000 audiences around the world and is also the author of the book entitled, "The Pancake Principle: Seventeen Sticky Ways to Make Your Customers FLIP For You."
\nSecret \u2013 timesaving technique\nPatrick gets up early and works out daily -- create time for yourself everyday. ONWARD!
\nDaily habit that contributes to success\nBe deliberate in carving out the time you need -- Patrick carves out the time he needs to be creative.
\nCould have ruined your business \u2013 but now \u2013 an invaluable learning experience\nPatrick's speaking business was hit hard in the recession -- and Patrick tells the whole story here.
\nMost critical skill you think business owners need to master to be successful\n"Understand who you are and what you do."
\nMost influential lesson learned from a mentor\n"Every speech is a performance." \xa0
\nFinal Round \u2013 \u201cBreaking Down the Recipe for Success\u201d\nWhat systems would you go back and put into place sooner?\nI would surround myself with people -- get a mastermind group.
\nWhat one strategy or \u201crecipe\u201d would compound into big wins for business owners?\nMake sure your employees are operating from an authentic place -- continue to create a community.
\nHow to exceed expectations and add the most value?\nAn individual would champion your business.
\nWhat strategy would you recommend new business owners focus on to best ensure success?\n- \n
- Believe there's a successful place for you in your line of business \n
- Surround yourself with positive, talented people \n
- \n
- Website: patrickhenryspeaker.com \n
- Book: "The Pancake Principle" \n
- Comedy Album: "Married Man" \n
\xa0 You can also find us here: ----- OnwardNation.com -----