Episode 103: Your daily discipline determines your destiny, with Lisa Ford.
Lisa Ford is a speaker and author on helping companies create customer focused cultures. She is the author of a best selling dvd series, \u201cHow to Give Exceptional Customer Service.\u201d Lisa provides highly customized content for clients such as Edward Jones, Kaiser Permanente, Allstate, Motel 6, and Verizon Wireless. \xa0
\nSecret \u2013 timesaving technique\nLisa creates to-do lists the night before \u2013 focus and attitude helps her hit the ground running. ONWARD!
\nDaily habit that contributes to success\nGet your exercise in \u2013 Lisa starts every morning with a walk while listening to podcasts.
\nCould have ruined your business \u2013 but now \u2013 an invaluable learning experience\nLisa speaking opportunities dried up \u2013 and Lisa tells the whole story here.
\nMost critical skill you think business owners need to master to be successful\n\u201cFocus on the customer \u2013 someone on your team has to be the customer champion.\u201d
\nMost influential lesson learned from a mentor\n\u201cAsk for business \u2013 and aim high.\u201d \xa0
\nFinal Round \u2013 \u201cBreaking Down the Recipe for Success\u201d\nWhat systems would you go back and put into place sooner?\nI would have built my email list \u2013 do it faster, smarter, and better.
\nWhat one strategy or \u201crecipe\u201d would compound into big wins for business owners?\nBe consistently reliable on behalf of the customer \u2013 focus on the fundamentals that your customer needs.
\nHow to exceed expectations and add the most value?\nAn individual would understand their purpose \u2013 they need the right attitude and motivation.
\nWhat strategy would you recommend new business owners focus on to best ensure success?\n- \n
- Do the hard work. \n
- Deliver the value your customers need \u2013 make your customer your partner. \n
- Have a sounding board \u2013 find someone to be transparent with. \n
\xa0
\nYou can also find us here: ------ OnwardNation.com ------