Ray Wang of Constellation Research: Companies unable to connect IoT to Customer Experience Will Lose
b'Last week\\u2019s conversation featuring Esteban Kolsky\\u2019s ExCom 2016 presentation on why customer service won\\u2019t exist in ten years sparked some very interesting conversations. Another presentation from the conference also captured people\\u2019s attention. So below is an edited transcript from Constellation Research founder Ray Wang\\u2019s presentation on how Internet of Things (IoT) will shape the way customer\\u2019s engage with companies.'