Michael Machado of Salesforce: Voice is the future of CRM
b'I was able to chat for a few minutes with Michael Machado, Salesforce\\u2019s Senior Director of Product for Einstein Voice and Deep Learning. Michael got me up to speed with what\\u2019s new with Einstein Voice, what the feedback from customers has been so far, how voice technology will help people understand AI more, and what impact he sees voice technology will have on CRM adoption once people get their hands on it \\u2013 or should I say get their voices on it.'