Girish Mathrubootham of Freshworks: Automate Whats Automatable, But Not at the Expense of CX
b'While checking out the Refresh19, I had the opportunity to spend some time with Freshworks\\u2019 CEO and founder Girish Mathrubootham. He discusses why he sees himself more as a support guy who became a CEO than as a CEO who does email support, why automation should never compromise customer experience, and why he\\u2019s willing to give employees the time and opportunity to \\u201cfind themselves\\u201d and their role in the company. And he also talks about hosting a fireside chat with Shaquille O\\u2019Neal during the conference, which to me was the highlight of Refresh.'