BROADCASTS.com

b'This week marks the 31st year of celebrating Customer Service Week, an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis. \\n\\nMany companies are participating in the spirit of the week\\u2019s salute to customer service workers with a look towards improving the service experience from both the customer and the employee perspective. Pegasystems, a leading customer engagement platform vendor, is hosting a free webinar on the trends driving the future of customer service, with the results of a survey on the same topic coming later in the week.\\n\\nFortun\\xe9 Alexander, Senior Director, Product Marketing for Customer Service and Sales Automation at Pega, recently shared a few of the upcoming findings from the report in a recent LinkedIn Live conversation, and talks about why the future of service isn\\u2019t about replacing humans, but humans leveraging AI and automation for better service experiences, and to be more human with each other when the need arises.'