Dan Miller of Opus Research: We're Moving Into a Golden Age of Voice

Published: Aug. 24, 2018, 4:48 a.m.

b'I\\u2019ve spent part of the summer catching up with a few folks that I\\u2019ve talked with for this series in years past. And although it\\u2019s been less been less than a year and a half since I last spoke with Opus Research founder Dan Miller, in the fast-moving area of conversational interfaces like chatbots and voice assistants, that\\u2019s feels more like a lifetime.\\n\\nDan, whose company is gearing up for their Conversational Commerce Conference next month, coined the phrase \\u201cconversational commerce\\u201d in 2011. So I wanted to catch up to him to ask him where we are today with conversational commerce on the heels of the reportedly low voice shopping numbers for Alexa on the eve of the conference. I also got his take on what impact the Cortana-Alexa integration might have on adoption of voice assistants in business.'