Dan Miller of Opus Research: If Bots Takeover from Humans We Only Have Ourselves to Blame
b'Before most of us knew what a bot was, Dan Miller, lead analyst and founder of Opus Research, was already looking at the potential impact the nascent technology would have on customer service and engagement. Now that bots, intelligent digital assistants and other conversational interfaces are becoming daily parts of all our lives, businesses of all sizes are expected to invest close to $5 billion by 2021, according to a new report from Opus Research - Decision Makers\\u2019 Guide to\\xa0Enterprise Intelligent Assistants; The Brave New World of Bots and Virtual Agents\\xa0.\\nDan shares some of the key findings from the report, including what is driving the current bot/intelligent assistant craze, how businesses are approaching things, the role of \\u201cmetabots\\u201d, and the role artificial intelligence/machine learning is playing (and will play) in bot adoption.'