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b'2020 has been a turbulent year, fundamentally defined by the COVID-19 pandemic. \\n\\nViktor Soneb\\xe4ck and Johan Trocm\\xe9 reflect back on the Nordea On Your Mind topics covered during the year, evolving from navigating the initial shock to the economy, to the sometimes drastic changes in consumer behaviour brought by the pandemic, and how these could turn out to be permanent. The new normal will be different from the old normal.'