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Neil Wilkins takes us through techniques and tips for handling crisis, in both personal and professional life.  

Neil discusses - Redundancy  - Bereavement\u2028 - Running out of cashflow\u2028 - Disasters at work - Customer complaints  

He shares his top tips, including: \u201cTake care of the practicalities\u201d \u201cAffirm the smallest of accomplishments in pursuit of the mission\u201d \u201cReframe the crisis into an opportunity not a threat\u201d \u201cDeep breath, stay calm, work from the full picture\u201d \u201cApologise and mean it\u201d

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