Turning Horses into Unicorns
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This episode\\u2019s guest is Brennan Marquez. Brennan isa 29-year veteran of the industry, with a career that spans many different roles like Technician, Service Writer, Rider Care Rep, Technical Writer, and Store Manager.
Over the last 15 years, he was part of the Retailer Education Department of Specialized Bicycle Components (SBCU) where he built the first technician-facing curriculum and coached and trained retailers through the Retail Excellence and Rider-First Retail programs. He now operates Specialty Retail Consultancy, a bicycle retail specific consult company and is a familiar face on some of our Continuing Education classes.