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In a recording on July 27, 2021, NBDA President Heather Mason sat down with Aaron Stehly, Director of Education at Quality Bicycle Products, and Jeff Donaldson, Barnett Bicycle Institute School Director and leader of all technical training at U of Q and QBP centered around service departments and profitability, to talk about the topic of the bicycle retail service center. Topics covered include staffing, turnaround, pricing, e-specific repairs, paper verse paperless, and more. Addressing retailers' concerns over rapidly changing environments, Aaron and Jeff offer candid guidance and support while answering several questions submitted via NBDA members in this special event.