Leading Out Retail
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In this episode, John Robinson, owner of Johnny Velo Bikes in Columbus, Ohio, and board member of the NBDA is back to interview Donny Perry, author of Leading Out Retail. In Leading Out Retail, Perry combines hundreds of hours of research, a rich trove of social science, and his counterintuitive insights as he explains a paradigm shift in the industry of bicycle retail. Within this paradigm shift, Perry teaches retailers simple strategies on how to increase profit through service, what the most important question to ask every customer is, and how to manage the dreaded Timmy Factor.
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