Customer Centricity at Its Finest - Steve the Bike Guy
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This episode\\u2019s guests are Steve and Kristin Brandt, owners of Massachusetts-based bicycle store Steve the Bike Guy. Steve the Bike Guy is a customer-focused, family-owned bike shop offering expert service, new bikes, parts & accessories, and lots of advice and help. A 2021 Bicycle Retailer of Excellence Award winning shop, listen in as Steve and Kristin share about the uniqueness of the shop, drop in Saturdays, marketing and community engagement, the shop blog, and a bit about bringing your authentic self into every interaction.\\xa0
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