Turning Problems into Opportunities with Effective Customer Service
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The significant problems we face cannot be solved at the same level of thinking we were at when we created them. Whenever a problem arises, there is an opportunity to improve, to be a better person and professional, right?
So then how do you turn problems into victories?\\xa0
Business is lost and won through the most difficult challenges, including problem resolution. Don\\u2019t overlook this as an opportunity to get on your customer\\u2019s side and win them for life, to create raving fans that refer business to you! Done incorrectly, problems can turn off future potential customers from your brand and business. Let\'s dive in!
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Biggest Takeaways:\\xa0\\xa0\\xa0
- First lesson: problems are not going to go away.
- No matter how automated your process is, something may or may not always fire.
- Nobody fits into a linear box when solving problems.
- This is about being genuine and heartfelt and leading with a heart of service.
- Do not underestimate how far problems can go, but never underestimate your capability to solve them.
- The thing every customer really wants to hear, but is often overlooked by businesses.
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Highlights:
- The background or the context about this topic [00:54]
- 1st step to solve problems: Understanding your area of weakness [04:21]
- A Practical Example \\u2013 Understanding the whole scenario [10:22]
- What happens when things quickly go wrong [17:19]
- How we grow as business owners \\u2013 The side parts of the universal goal in business [26:35]
- What your customer want from you when you face a problem \\u2013 Things to make it different [31:05]
- What I want you to know [39:15]
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\\U0001f399 Previously Episodes Mentioned on This Episode and Powerful Resource Episodes:
- Episode 10: Mastering The 7 Critical Steps Of Your Sales Process - Listen Now: https://www.susanmcvea.com/s1ep10\\xa0
- Episode 17 - Why Lead Generation Is A Sales Problem \\u2013 Listen Now: https://www.susanmcvea.com/s1ep17
- Episode 81 - 5 Strategies to Get More Clients Even With A Tiny List Audience Or Following \\u2013 Listen Now: https://www.susanmcvea.com/s1ep81
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Send me your burning questions:
Send me your questions and I will profile you here on an upcoming show.
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