Episode 27: David Kay of DB Kay & Associates
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David Kay is principal of DB Kay & Associates, a\\xa0consultancy that provides thought-leading advice in knowledge management,\\xa0self-service, and social support. DB Kay customers\\xa0include IBM, Microsoft, Research In\\xa0Motion, Tektronix, TI,\\xa0Intuit, and Cisco. Kay is a frequent speaker at industry events. He was\\xa0recognized as an Innovator by the\\xa0Consortium of Service Innovation, and has\\xa0been KCS Verified v4 as a Knowledge-Centered Support consultant. He has been\\xa0granted five\\xa0patents for his work in knowledge management technology. David is\\xa0co-author of\\xa0Collective Wisdom:\\xa0Transforming Support with\\xa0Knowledge, available on\\xa0Amazon.com.
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