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78. Hug Your Haters with Jay Baer

Published: April 19, 2017, 4 p.m.

Jay Baer is a renowned business strategist, keynote speaker, and New York Times bestselling author of five books. Throughout his career, he has advised over 700 companies (including an impressive 31 of the Fortune 500). These days, he travels the world helping businesses get (and keep) more customers. In this conversation, you\\u2019ll learn why it\\u2019s important to be nice even -- or especially -- to haters. Jay also shares some brilliant insight into reputation management, particularly if your online reputation is already less than stellar. His other tips and techniques include strategies for building your online community and audience, and being more selective (rather than broad) about who you\\u2019re marketing to. Tune in for all this and much more!

Find Out More About Jay Here:

Jaybaer.com
@jaybaer on Twitter
Jay Baer on LinkedIn
Jay Baer on Facebook
Convince & Convert

In This Episode:

[01:07] - Does Jay consider himself a spiritual marketer?
[02:04] - Jay offers his general advice on how to deal with someone who\\u2019s hating all over you online.
[05:19] - Jay answers everybody online, even harsh and rude critics who start out with personal attacks. He offers an example.
[06:39] - We hear Jay\\u2019s thoughts on the movement toward unfriending on Facebook. Stephan responds by sharing research that suggests that you should be pleasant with devices such as Alexa.
[09:57] - Jay struggles to see the positives in trying to figure out or keep track of who has unfriended you on Facebook.
[12:40] - Good \\u201cmarketing karma\\u201d really matters, Jay explains, and talks about how this relates to his hug your haters approach.
[14:07] - What is the \\u201chatrix\\u201d?
[16:38] - Stephen shares his own real-world example of something that recently happened to get Jay\\u2019s feedback on how he should have handled it.
[23:26] - Jay talks about the benefits of long-term instead of short-term thinking.
[25:07] - We hear Jay\\u2019s advice on what to do if your company\\u2019s reputation is already bad. Stephan then talks about getting negative reports removed from search results, and he and Jay discuss Comcast\\u2019s reputation problems.
[28:53] - Stephan brings up the topic of bedside manner and its importance. Jay then shares a related story from Hug Your Haters.
[31:58] - Thanking the people who have connected with you on LinkedIn is a way to apply the techniques Jay has been discussing in that environment.
[33:56] - Jay offers some strategies to help you build a tribe. Some of his insights include trying not to appeal to everybody and being consistent with your timing.
[39:59] - How would Jay apply the idea of forming or changing habits to content creation and consumption?
[42:54] - Jay talks about similarities between Gary Vaynerchuk and Donald Trump\\u2019s abilities to provide a sense of \\u201cintimacy through attention.\\u201d Others who have this skill include Chris Brogan and Bill Clinton.
[45:11] - What should listeners do as a next step? Jay offers a free gift of a guide of 13 words not to use when talking to a customer. You can get your copy by filling out the form at this link.
[46:26] - How can someone work with Jay directly?

78. Hug Your Haters with Jay Baer

In This Episode:

Links and Resources: