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69. Branding With Heart and Integrity with Brian Richards

Published: Feb. 15, 2017, 5 p.m.

In this episode, we talk to Brian Richards, an internationally recognized expert on branding. He founded New Zealand\\u2019s first full-service consultancy specializing in brand strategy and design and his team works all over the world. Brian\\u2019s unique methodology has been recognized by universities and marketing circles internationally. In this conversation, he shares it with Marketing Speak listeners, offering a high level of insight into what goes into successful, compelling branding.

Find Out More About Brian Here:

Richards Partners
Brian Richards
Brian R. Richards on LinkedIn

In This Episode:

[01:41] - What is -- and isn\\u2019t -- branding?
[02:47] - Brian offers Red Bull as an example of a company that does branding well, then offers a current case, of resin, as a business-to-business example.
[04:14] - Brian moves onto talking about cement, specifically Holcim, and how he found that cement is what dreams are made of, not just a powder.
[08:18] - We learn about the process that you need to go through before you start designing a logo or tagline.
[10:59] - Brian talks more about how he works with senior management teams on defining the vision, values, and purpose.
[12:00] - What makes Brian\\u2019s method unique and special?
[13:04] - We hear more about the difference between large consulting firms and what Brian does (which involves more intuition and imagination).
[14:20] - Brian shares his opinions on customer research and surveys.
[15:56] - Is Brian a fan of net promoter scores?
[17:58] - Brian talks about the work that came out of Stanford regarding rapid innovation, and explains what he finds interesting about it.
[19:09] - New Zealand\\u2019s relatively small population has made it energetic and inventive, Brian says.
[20:58] - About two-thirds of the work done by Brian\\u2019s company is for export clients.
[23:42] - Brian walks us through a project to illustrate how hs process works.
[31:20] - We learn about how important it is to avoid superlatives and words like \\u201cleading\\u201d or \\u201cleader,\\u201d and why it\\u2019s a benefit to acknowledge the downsides of your brand or product.
[32:58] - Stephan talks about an example of brutal honesty in marketing: a girl scout who sent out an email with frank reviews of each kind of cookie.
[33:46] - Brian responds to Stephan\\u2019s story, pointing out that we\\u2019re all humans and like to be treated with respect.
[34:35] - We hear Brian\\u2019s thoughts on brand anthems.
[36:15] - What\\u2019s the difference between an archetype, a persona, and an avatar?
[38:00] - It\\u2019s essential to write brand stories as part of the branding process, Brian says.
[39:07] - Where does the brand guidelines or brand standards document or manual fit into this process?
[42:00] - Brian talks about what makes a brand infections.
[43:36] - Stephan shares a story about Zappos and the type of unsolicited extras that make the brand infectious.
[46:18] - Brian and Stephan talk about the definition of a brand.
[48:57] - We learn more about Holcim, the cement company Brian had discussed earlier.
[52:42] - Brian explains how he created the tension of opposites in the case of Holcim.
[53:59] - Does Brian have an example of a case in which he changed the company culture because of his branding exercise?
[56:42] - When asked about \\u201csticky content,\\u201d Brian talks about Icebreaker Clothing.
[59:00] - Brian offers ways to get in touch with him and his company.

69. Branding With Heart and Integrity with Brian Richards

In This Episode:

Links and Resources: