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Listen to Jonathan Shroyer from Officium Labs and I discuss the past, present, and future of customer experience.
On this episode, Jonathan shares his experiences of seeing the industry evolve over 23 years and the factors behind it. He talks about:
He shares interesting experiences of working in the service industry of things going wrong and how to deal with them.
Jonathan recently got the Entrepreneur of the Year award by the Global Choice Awards. So, customer experience tips from him are really going to be something big for your brand.
Tune in now to start learning!
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