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b"Douglas E. Noll\\n\\n\\xa0\\n\\n\\xa0\\n\\n\\xa0\\n\\n\\xa0\\n\\n\\xa0\\n\\n\\xa0\\n\\n\\xa0\\n\\n\\xa0\\nThe Leader\\u2019s #1 Skill \\u2013 Be a Peacemaker\\xa0\\nHave you ever been so angry that having a level-headed conversation simply wasn\\u2019t possible? When you are out-of-control with anger, the last thing you want to do is calm down. You want to be heard! As a manager and leader, likely you\\u2019ve encountered members of the team who have been equally emotional and you had no resolution but to allow time to pass so they could calm down. The #1 skill for handling that situation is to be a peacemaker, and it is critical to learn the skills of de-escalation that allow you to manage many types of circumstances, highly charged being one of them. Doug Noll left the law profession to pursue the valuable work of peacemaking, and has since taken this skill into prisons, experiencing great success with some of the most difficult life-time inmates. Your circumstances may not be as tense, yet you can achieve the same success by adopting the de-escalate skills he discusses in this podcast.\\n\\n\\xa0\\n\\nLearn more about Doug Noll's newest book, De-Escalate:\\xa0How to Calm an Angry Person in 90 Seconds or Less\\xa0and receive it free for only the cost of shipping & handling.\\xa0 You can also connect with Doug by clicking here.\\n\\n\\xa0\\n\\n\\n\\nClick here to check out our newest leadership development tool \\u2013 LEAD \\u2013 Leadership Education and Development\\n\\n\\xa0\\n\\n\\xa0\\n\\n\\xa0\\n\\n\\xa0\\n\\n\\xa0\\n\\n\\xa0\\n\\n\\xa0\\n\\nSteve Caldwell is an executive mentor and coach to managers and leaders who desire to excel in their career and become the leader others want to follow. Steve is a leadership expert, host of the\\xa0Manager Mojo podcast and author of the book\\xa0Manager Mojo \\u2013 Be the Leader Others Want to Follow. (www.ManagerMojo.com)\\n\\nSteve also coaches his followers not only on how to become great leaders, but how to effectively coach and lead their employees to find satisfaction and fulfillment from their jobs and life.\\n\\nHaving started his work career at the savvy age of 13, Steve is also currently CEO of Predictive People Analytics based in San Francisco, CA, a firm specializing in helping leaders increase sales, reduce turnover, and attract key talent. (www.PredictivePeopleAnalytics.com)"