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b'I was\\xa0reading the following\\xa0articles/blog-posts written by\\xa0DONNA PEEPLES, an industry leader and\\xa0"Change Visionary, Engagement Engineer & Journey Strategist"...\\xa0http://www.donnapeeples.com/rendering-reality-molding-virtual-reality-into-the-customer-experience/\\xa0and\\xa0https://www.linkedin.com/pulse/unknown-future-drone-technology-donna-n-peeples\\xa0\\n\\nAs I read\\xa0these articles, it\\xa0became clear\\xa0that Donna\\xa0thinks "outside of the box" and would be great guest as we wrap up this series on INNOVATION.\\xa0As I started\\xa0researching her background, I learned that Donna\\xa0was instrumental in\\xa0engineering the\\xa0turn-around of United Guaranty. \\xa0As you listen to this podcast, you will understand why United Guaranty is now the #1 mortgage insurance company in the US! \\xa0Donna\'s latest article (see the above link)\\xa0on "customer experience"\\xa0gives us insights what other industries are doing to create a new customer experiences and will give you ideas for how YOU can\\xa0create\\xa0a new customer experience. \\xa0I would encourage you to go to Donna\'s website\\xa0http://www.donnapeeples.com/\\n\\n\\xa0\\nI was\\xa0reading the following\\xa0articles/blog-posts written by\\xa0DONNA PEEPLES, an industry leader and\\xa0"Change Visionary, Engagement Engineer & Journey Strategist"...\\xa0http://www.donnapeeples.com/rendering-reality-molding-virtual-reality-into-the-customer-experience/\\xa0and\\xa0https://www.linkedin.com/pulse/unknown-future-drone-technology-donna-n-peeples\\xa0\\n\\nAs I read\\xa0these articles, it\\xa0became clear\\xa0that Donna\\xa0thinks "outside of the box" and would be great guest as we wrap up this series on INNOVATION.\\xa0As I started\\xa0researching her background, I learned that Donna\\xa0was instrumental in\\xa0engineering the\\xa0turn-around of United Guaranty. \\xa0As you listen to this podcast, you will understand why United Guaranty is now the #1 mortgage insurance company in the US! \\xa0Donna\'s latest article (see the above link)\\xa0on "customer experience"\\xa0gives us insights what other industries are doing to create a new customer experiences and will give you ideas for how YOU can\\xa0create\\xa0a new customer experience. \\xa0I would encourage you to go to Donna\'s website\\xa0http://www.donnapeeples.com/'