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I was\xa0reading the following\xa0articles/blog-posts written by\xa0DONNA PEEPLES, an industry leader and\xa0"Change Visionary, Engagement Engineer & Journey Strategist"...\xa0http://www.donnapeeples.com/rendering-reality-molding-virtual-reality-into-the-customer-experience/\xa0and\xa0https://www.linkedin.com/pulse/unknown-future-drone-technology-donna-n-peeples\xa0\n\nAs I read\xa0these articles, it\xa0became clear\xa0that Donna\xa0thinks "outside of the box" and would be great guest as we wrap up this series on INNOVATION.\xa0As I started\xa0researching her background, I learned that Donna\xa0was instrumental in\xa0engineering the\xa0turn-around of United Guaranty. \xa0As you listen to this podcast, you will understand why United Guaranty is now the #1 mortgage insurance company in the US! \xa0Donna's latest article (see the above link)\xa0on "customer experience"\xa0gives us insights what other industries are doing to create a new customer experiences and will give you ideas for how YOU can\xa0create\xa0a new customer experience. \xa0I would encourage you to go to Donna's website\xa0http://www.donnapeeples.com/\n\n\xa0\nI was\xa0reading the following\xa0articles/blog-posts written by\xa0DONNA PEEPLES, an industry leader and\xa0"Change Visionary, Engagement Engineer & Journey Strategist"...\xa0http://www.donnapeeples.com/rendering-reality-molding-virtual-reality-into-the-customer-experience/\xa0and\xa0https://www.linkedin.com/pulse/unknown-future-drone-technology-donna-n-peeples\xa0\n\nAs I read\xa0these articles, it\xa0became clear\xa0that Donna\xa0thinks "outside of the box" and would be great guest as we wrap up this series on INNOVATION.\xa0As I started\xa0researching her background, I learned that Donna\xa0was instrumental in\xa0engineering the\xa0turn-around of United Guaranty. \xa0As you listen to this podcast, you will understand why United Guaranty is now the #1 mortgage insurance company in the US! \xa0Donna's latest article (see the above link)\xa0on "customer experience"\xa0gives us insights what other industries are doing to create a new customer experiences and will give you ideas for how YOU can\xa0create\xa0a new customer experience. \xa0I would encourage you to go to Donna's website\xa0http://www.donnapeeples.com/