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On today\\u2019s show,

Randy shares a lot of tips on how to resolve any conflict situation.

Randy also covers,

\\u2022 The background story of how he became a firefighter
\\u2022 A lot of things that are difficult when you begin later become some of your greater strengths
\\u2022 One conflict situation that helped him learn how to manage people better and become a leader
\\u2022 The first step in learning how to manage a conflict is learning how to control your emotions
\\u2022 The more you practice the choice of not responding negatively, the better you will get at managing conflict situations

\\u2022 Two questions to ask yourself in a conflict situation:

1. What are my triggers?
2. What is the underlying value, why is it so important to me?

\\u2022 Two techniques to handle a conflict:

1. Stop and breathe
2. Say: \\u2018Let me take a minute to think about this\\u2019

\\u2022 The difference between delayed responding and avoiding
\\u2022 If you're asking yourself: \\u2018Should I say or do something? \\u2019, the answer is already \\u2018yes\\u2019
\\u2022 Effective listening is about 2 things: being present and really listening to the other person and being curious
\\u2022 In order to master conflict don\\u2019t attack the person, attack the problem and find a solution
\\u2022 His Life Changing Questions are: \\u2018If you could be at your funeral, what would you want your friends and family to say about you?\\u2019 and \\u2018Where you at, where you are going, how you gonna get there?\\u2019
\\u2022 How B.J. Fogg's system called \\u2018Three Tiny Habits\\u2019 works
\\u2022 His rituals are: a little meditation, a little journaling, and a little reading each day
\\u2022 How to form a habit by having an anchor, something that you already do in your life regularly
\\u2022 Thing on his bucket list is doing some more traveling

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Recommended Reading:

\\u201cPower of Intention\\u201d - Wayne Dyer
\\u201cIt\\u2019s Your Ship\\u201d - Michael Abrashoff