165: How To Win Client Loyalty with Jonathan Low & Kevin Bees Profit Maximisation Expert
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Jonathan Low centers his conference keynote speaking and leadership coaching work with organizations and senior executives to measurably improve their leadership effectiveness, growth development, and business performance, especially in the areas of Sales Performance, Service Quality, Leadership Communication, and Team Development. He believes that "Increased self-awareness accelerates professional relations and business success".
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A Global Speaking Fellow, Certified Speaking Professional (CSP), Master Certified Coach (ICF MCC), and one of Asia\'s leading Sales, Service & Leadership Optimisers, and International Author, Jonathan has successfully delivered his high-energy, engaging, and transformational keynotes to audiences globally.
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Jonathan has more than 25 years of in-depth executive experience in leadership, sales management, customer experience, and business resilience, working with executives and their leadership teams throughout Asia, the Middle East, Africa, Europe, and North America.
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In today\\u2019s episode, Jonathon Low shared:
- It is in his DNA to ask, \\u201cHow can I be of service to others?\\u201d since his background was in hospitality.
- A question that led Jonathan into speaking and consulting was:\\xa0\\xa0\\u201cIs there more I can do to better serve?\\u201d\\xa0
- Jonathan\\u2019s Life-Changing Question: \\u201cWhat can I do to better serve it forward?\\u201d
This question is inspired by the movie \\u2018pay it forward\\u2019. - How you can create a positive ripple effect and raise your own energetic vibration eg, Smile at someone else, you are giving them a gift.\\xa0\\xa0If you get a smile back it is a bonus.
- A great example of how he served from the heart, and many years later, it opened the door to speaking and consulting work.
- How to optimize sales by winning clients\' loyalty using the \\u2018service\\u2019 acronym:
- Service:
- Self-mastery - as a leader, you must lead yourself first before you can impact others
- Experience - what kind of experiences are you creating for clients so they want to come back
- Relationship - in what ways are you building the relationship?
- Value - \\u2018serve it forward\\u2019 to add value first (people don\\u2019t care how much you know, but how much you care)
- Innovation - how can you add to the experience.. consider before, during, and after the engagement.
- Culture - How can you rally the team together (take ownership and accountability)
- Empowerment - how can you empower others to operate when you\'re not there?
- Habits that have led Jonathan to success:\\xa0
- Learning daily (30-60 mins every morning on a book summary)
- Gratitude journal, being thankful for every day
- Family - they are a great source of energy and help keep perspective\\xa0
- Contribute especially to \\u201cTogether We Can Change The World,\\u201d - an organization that helps empower children and women in different parts of the world.
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Resources mentioned in this episode:
https://www.GlobalSuccessLearning.net
https://www.Linkedin.com/in/JonathanLow
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Recommended Books
Marshall Goldsmith books\\xa0https://marshallgoldsmith.com/book/
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If you would like more insights on profit maximization for your business, visit www.ProfitHive.com.au
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