#18 All day, every day
b'The best entertainment and communications experiences in the world are created on the best network. It\\u2019s as simple as that. So, if our network goes down, the key is constant monitoring and quick restoration. That\\u2019s why we have employees who monitor our network 24/7.\\n\\nEmployees like Vinny Lewonka. Vinny\\u2019s a shift manager at our Global Technology Operations Center (GTOC) in Bedminster. He manages a team of 10-15 incident managers, depending on the shift. \\n\\n\\u201cYou want to restore customer service as quickly as possible, right? So the faster you get in front of it, theoretically, the faster you can fix it,\\u201d said Vinny.\\n\\nOn the latest Life at AT&T podcast, hear what goes in to making sure you have service all day, every day.'