The Surprising Power of Empathy-Based Listening with Eric Maddox

Published: July 9, 2019, 7:46 a.m.

b'Eric Maddox is the Army interrogator who, while attached to a Delta Force team in Iraq, collected the intelligence which led to the capture of Saddam Hussein. He subsequently became the first civilian interrogator for the Defense Intelligence Agency and went on to conduct over 2700 interrogations. Eric has repeatedly been able to influence those who have zero trust in him, to make the decision to give him information, even more than he asked, without using torture. Eric honed his systematic methods of creating influence in hostile environments but has found they are equally as useful in building or retaining relationships of all sorts. If you would like to hear more from Eric, check out his own podcast called http://ericmaddox.com/podcast/ (Creating Influence).\\n\\nLEADERSHIP INSIGHTS\\n\\n- Put all your distractions behind you when you\'re talking to people.\\n- Don\'t bring pre-conceived notions to a discussion. Listen to people and get out of your own way.\\n- Listen for clues for how someone wants you to respond. When you do this, you can quickly gain the trust of whoever you\'re talking to.\\n- Most distractors in conversation are agenda-based distractions or biases.\\n- Building relationships should be the top priority for leaders.\\n- Have conversations not to influence via words, knowledge, or persuasion but to gain influence via trust through listening.\\n\\nQUESTIONS TO INSPIRE US TO ACTION\\n\\n- What is some lesson, saying, or experience that continues to influence your leadership to this day? The quiet, kind, and grounded leadership example of Eric\'s Delta Force commander nicknamed Bam Bam\\n- Use three descriptors to finish this sentence: \\u201cA leader is\\u2026\\u201d Empathetic, innovative, and creative.\\n- What is a question that leaders should be asking either themselves or others? As yourself why and how things have changed. Look at the core issues to find the basic issues to problems.\\n- What book would you recommend to leaders? How to Win Friends and Influence People by Dale Carnegie.\\n- If you could get every listener to start doing something THIS week to help them be a better leader, what would it be? Listen with empathy without distractions.\\n- As a general life principle, is it better to ask \\u201cwhy?\\u201d or \\u201cwhy not?\\u201d Probably "why not?" by a 51/49% split.\\n\\nWebsite:\\nhttps://ericmaddox.com/\\n\\nFind Eric Maddox on social media:\\nTwitter: https://twitter.com/EricBMaddox (@EricBMaddox)\\nInstagram: https://www.instagram.com/eric_b_maddox/ (@Eric_B_Maddox)\\nFacebook: https://www.facebook.com/EricBMaddox/ (@EricBMaddox)'