The Easily Offended Club with Martin Conway and Jerry Rosenthal
b"Martin Conway is a former professional soccer player originally from Great Britain. He is a leader, a business builder, and an advocate for personal accountability. Martin is a healthcare and self-care leader focused on promoting conversation, understanding, and community.\\n\\nJerry Rosenthal is the author of Small Doses: Common Sense to Common Practice, which focuses on the intersection of life, leadership and process improvement. Jerry has spent most of his career in Pharma and Healthcare doing business process improvement work with a focus on improving both internal and external customer experience.\\n\\nTogether, Martin and Jerry have started an initiative called \\u201cThe Easily Offended Club,\\u201d which focuses on educating and empowering people to move beyond simply being offended and towards accountability, courage and respect.\\n\\nLEADERSHIP INSIGHTS\\n\\n- It is important to assume positive intent.\\n- Time spent with your team leads to understanding, which reduces tension, increases trust, and creates a feeling of freedom to be ourselves.\\n- Set clear expectations from the beginning of your leadership and acknowledge the need for honesty on your team.\\n- Process improvement is focused on data. Think of each interaction with a teammate as a data point to help you understand boundaries and give you an idea of how to engage with each individual on your team.\\n\\nQUESTIONS TO INSPIRE US TO ACTION\\n\\n\\u2013 What is some lesson, saying, or experience that continues to influence your leadership to this day?\\nMartin: You control your response.\\nJerry: The quality of your life is directly proportional to the quality of questions you ask yourself and others.\\n- Use three descriptors to finish this sentence: \\u201cA leader is\\u2026\\u201d\\nMartin: A person who inspires you to do more, a person who is unafraid of being unpopular, and a person who holds you accountable.\\nJerry: A person who asks probing questions, a person who challenges you to become better, and a person who wants more for you than they want for themselves.\\n- What is a question that leaders should be asking either themselves or others?\\nMartin: What\\u2019s the number one thing I can do today to help my team improve?\\nJerry: What is it that we can achieve today?\\n- What book would you recommend to leaders?\\nMartin: 12 Rules for Life: An Antidote to Chaos by Jordan Peterson\\nJerry: Never Split the Difference by Chris Voss\\n- If you could get every listener to start doing something THIS week to help them be a better leader, what would it be?\\nMartin: Help someone you don\\u2019t know just because you can.\\nJerry: Give of yourself when you can\\u2014even if it\\u2019s just to listen.\\n- As a general life principle, is it better to ask \\u201cwhy?\\u201d or \\u201cwhy not?\\u201d\\nMartin: \\u201cWhy not?\\u201d because it is more of a challenge to the status quo.\\nJerry: \\u201cWhy?\\u201d because it requires people to articulate their position and clarify their perspective.\\n\\nContact:\\nMartin: martinconway99@gmail.com\\nJerry: jerryrosenthal@gmail.com \\n\\nFind Martin and Jerry on social media:\\nMartin's Twitter: https://twitter.com/martinconwayon1 (@martinconwayon1)\\nMartin's LinkedIn: https://www.linkedin.com/in/martin-conway-mba-22827650/ (in/martin-conway)\\nJerry's Twitter: https://twitter.com/jerry_rosenthal (@jerry_rosenthal)\\nJerry's LinkedIn: https://www.linkedin.com/in/jerryrosenthal/ (in/jerryrosenthal)"