Habits for Happiness with JoAnna Brandi
b'JoAnna Brandi is a Certified Chief Happiness Officer, a Happiness Coach and specialist in creating Customer Happiness. She is the author of two books on customer loyalty as well as an illustrated gift book called "54 Ways to Stay Positive in a Changing, Challenging, and Sometimes Negative World." She works with companies who want to energize, elevate and empower their people to take "Exquisite CARE" of their customers and their employees as a strategy to create lifetime value and profitability. She\\u2019s been in business 29 years, has clients in all shapes, sizes, and kinds of companies.\\n\\nGet JoAnna\'s free report, https://www.returnonhappiness.com/happyplace/ (12 Ways to Make Your Workplace a Happy Place.)\\n\\nLEADERSHIP INSIGHTS\\n\\n- 50% of happiness is genetic, 10% is circumstantial, and 40% is as result of habits, actions, and thinking.\\n- Exercise is the most important factor to help keep a positive state. Sleep, music, hobbies, and positive social connections are also key. \\n- Start off your day (and week) with intention. Don\\u2019t focus just on what you want to do but who you can to be. Start off with \\u201ctoday I intend to\\u2026\\u201d\\n- You are the point of origin for your attitude.\\n- The starting point for employee and customer satisfaction is with the leaders.\\n- Help people experience energy gains instead of energy drains. \\n- Take positivity personally. Start off with gratitude and appreciation.\\n\\nQUESTIONS TO INSPIRE US TO ACTION\\n\\n- What is some lesson, saying, or experience that continues to influence your leadership to this day? Lessons on how NOT to lead from (bad) past leaders and bosses.\\n- Use three descriptors to finish this sentence: \\u201cA leader is\\u2026\\u201d Influential, impactful, and important.\\n\\u2013 What is a question that leaders should be asking either themselves or others? 1. What are my strengths? 2. What\\u2019s going well here? 3. What\\u2019s possible here?\\n- What book would you recommend to leaders? Emotional Intelligence by Daniel Goleman\\n- If you could get every listener to start doing something THIS week to help them be a better leader, what would it be? Listen for others\\u2019 strengths and give them feedback based on those strengths.\\n- As a general life principle, is it better to ask \\u201cwhy?\\u201d or \\u201cwhy not?\\u201d \\u201cWhy not?\\u201d this leads you to question what is possible. Something that may not have worked on one point may work today!\\n\\nWebsite:\\nhttps://www.returnonhappiness.com\\n\\nContact:\\nJoAnna@ReturnOnHappiness.com\\n\\nFind JoAnna on social media:\\nTwitter: https://twitter.com/keepemhappy (@KeepEmHappy)'