Discussion: Empathy-Based Listening Vs. Reality
b"Josh, Hannah, and Parker discuss Monday's episode with Eric Maddox and his method of empathy-based listening that led to the capture of Saddam Hussein. Their conversation includes how to follow the direction that the person you're talking is leading without letting them take the conversation in strange or unhelpful directions. They also discuss how to listen with empathy when you don't have time and how to balance transactional vs. empathetic listening.\\nKey Takeaways:\\n- Get out of your own way in the conversation - don't come with assumptions or preset questions.\\n- Conversation isn't primarily about persuasion or force but about getting the other person to understand that you are for them.\\n- Influence is more power when gained via trust through listening.\\n- Listen for where the other person wants to go in a conversation.\\n- Ask yourself why you're having the conversation.\\n- Practice by talking to someone you know, listen to them, respond to feeling and content, and attempt to summarize without asking questions."