#7: Award-winning Loyalty Success and Storytelling in South Africa
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Hel\\xe8ne Brand is one of the team of loyalty marketers responsible for the outstanding performance of the internationally-recognised and award-winning loyalty programme in South Africa called "My School My Village My Planet". In this episode, she talks through the advantages and challenges of using a community-based loyalty programme and the incredible results that can be achieved when it\'s done well.\\xa0 \\xa0
Hel\\xe8ne now works as a freelance marketing consultant and she\'s passionate about using storytelling to define your brand\'s purpose, creating compelling concepts which drive consumer loyalty both directly and indirectly.\\xa0\\xa0
She also shares a fantastic example of leveraging intentional behaviours to drive social change with a case study about an organisation called "Global Citizen" - a new model for loyalty that brands can connect with if they are focused on creating social or environmental change.
Show Notes:\\xa0
H\\xe8lene Brand - LinkedIn profile
Email:\\xa0helenebrand84@gmail.com\\xa0
Resources
- Don Miller\\u2019s StoryBrand: Book and Podcast
- Michael Hyatt: Lead to Win podcast\\xa0
- Nudge: Book by Thaler and Sunstein on how to improve decisions about health, wealth and happiness - useful as someone in the loyalty space who wishes to influences customer behaviour that will maximise benefit for the customer and the business.
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