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Published: Aug. 11, 2016, 4 p.m.

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Guus and Joe continue their deep dive into service providers and the Smart Home by looking at the current problems with mass adoption. These center around 3 distinct areas.

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• High price - With connectivity parts included, the price of connected hardware is understandably increased from the non-connected counterpart. In addition, the hardware is priced higher to assist in offsetting the price of the companion software, which often generates no, or minimal, revenue.
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• Technology incompatibility - Multiple protocols and systems means interoperability issues that are difficult or impossible to solve.
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• Lack of a service model - Most current Smart Home products lack a compelling service model that continually generates revenue over time.
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All of these issues, it is argued, can be solved with service provider intervention. Guus brings up a critical issue that while other services such as internet, cell service, or water are commodities that are indistinguishable, the Smart Home can be a unique service per provider that can drive differentiation, much like Spotify, Tidal, and Apple Music.

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The show ends when they are accidentally interrupted by an Amazon Echo in their room.

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• http://iot.t-mobile.com/solutions/
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• https://my-digitallife.att.com/learn/shop
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• http://www.xfinity.com/home-security.html
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