Three Types of Operational Excellence with Rob Mattern
b'Rob Mattern discusses information governance, outsourcing and back-office efficiency as they relate to his latest educational offerings for the ALA audience.\\n\\nLearn more from Rob through an upcoming webinar, The Getting to Zero Strategy, and his column in the March issue of Legal Management, "The Efficiency of the Attorney Experience in Your Firm\\u2019s Back Office."\\n\\nSpeaker Bio\\n\\nRob Mattern, MBA, is President and Founder of Mattern, LLC. Mattern has been widely published, including recently in the The Wall Street Journal, Law Technology News and Legal Management magazine. He is an editorial board member of Law Journal Newsletters\\u2019 Accounting Financial Planning for Law Firms.'