21: Improving the Onboarding Experience - Nic Barry
Today we speak with\xa0Nic\xa0Barry from Domain, an online property technology company, about how they revamped their approach to onboarding.\xa0 Faced with substantial business growth, their onboarding experience had become inconsistent.\xa0\xa0Nic\xa0describes how they stepped back to look at the onboarding journey and created a more consistent and personalised experience while also improving process efficiency.\xa0\xa0The needs of many stakeholders were considered to ensure that the approach supported everyone involved.\xa0\xa0Nic\xa0also discusses\xa0how the program is monitored, evaluated and maintained.\xa0
Special bonus \u2013\xa0Nic\xa0gives a great explanation of Net Promoter Score at near the end of the podcast.
Hosts:\xa0Karen\xa0Moloney\xa0&\xa0Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/21/
Podcast information and more episodes: https://learninguncut.global/podcast/