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Did you ever get a letter from the Australian Taxation Office (ATO) and struggled to decipher the technical jargon and legal language?\xa0 Simon Paton is changing this!\xa0 Simon talks to us about the strategic shift for the ATO to reinvent itself.\xa0 A key part of this is building better relationships with taxpayers and other community groups.\xa0 His work to improve written communication of ATO decisions is making a difference \u2013 one microlesson at a time.

Hosts:\xa0Karen Moloney\xa0&\xa0\xa0Michelle Ockers\xa0

Transcript and related resources: https://learninguncut.global/podcast/20/

Podcast information and more episodes: https://learninguncut.global/podcast/