19: Mapping the Learner Journey Tanya Lau
Imagine the challenges of being a new bus driver and having to learn the routes through a busy city like Sydney.\xa0 In Tanya Lau\u2019s words \u201cIt\u2019s very high pressure, and you've also got to\xa0deal with customers as well\xa0and learn everything there is to know about that job on the spot.\u201d\xa0 Transport New South Wales had been seeking solutions to alleviate the stress\xa0of route familiarisation\xa0on drivers and reduce the business impact.\xa0 Tanya\xa0discusses\xa0how she adapted journey mapping from the product and service design domain, to create a visual narrative of the first 6-12 months of a driver\u2019s experience.\xa0\xa0
Hosts:\xa0Michelle Ockers\xa0& Karen\xa0Moloney
Transcript and related resources: https://learninguncut.global/podcast/19/
Podcast information and more episodes: https://learninguncut.global/podcast/