15: Building a Coaching Culture - Bruce Love
Bruce Love has guided the development of a performance-focussed coaching culture in a call centre environment in the aviation industry, with an impact on operational measures and employee engagement.\xa0 This has been part of a business transformation program that\xa0commenced\xa0over three years\xa0ago.\xa0 Being involved up front in redefining the organisation structure and recruitment for key positions\xa0was\xa0an opportunity to create the foundations for a coaching culture.\xa0 Bruce discusses what a coaching culture looks like, drawing on his background in the arts.\xa0 He outlines how his Capability team developed and sustains coaching mindset, skills and behaviours across the organisation.\xa0
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Hosts:\xa0Karen\xa0Moloney\xa0& Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/15/
Podcast information and more episodes: https://learninguncut.global/podcast/