A Radical Idea in Healthcare: Refunds for Dissatisfied Customers
b'I love stories of humility and customer focus in healthcare. Let me share two such stories with you today. Oh, and, I ended up sharing a story of mine that\'s related and might just recount a few screw ups on my part... but I think I eventually did the right thing.\\n\\n--- \\n\\nSupport this podcast: https://podcasters.spotify.com/pod/show/lean-blog-audio/support'