54: Bill Coletti on reputation management and crisis communication
b'Bill Coletti specialises in reputation management and crisis communication. He is author of the book Critical moments: the Mindset of Reputation Management. In this podcast, he shares his experience of staying grounded under pressure in a crisis and being confident of the way forward in moments of extreme uncertainty that a personal or professional crisis brings. There is much to learn from him about how we create clarity and certainty in moments of extreme uncertainty.'